Join our team
We are looking for motivated and ambitious teammates.
Why You’ll Love Working With Us
Among the team, we recently started describing the company as a 40-year-old start-up. It seems to encapsulate what we are doing here at EMG in a way that nothing else can. We were founded on the idea of making connections between small businesses and their customers in our community. That mission continues today, but with a much broader reach.
Today we’re making connections across Middle Tennessee, across North Alabama, and across the country. We’re obsessed (in the best way) with our clients’ successes, regardless of what city they’re in. We expect the best of ourselves and our teammates. We’re constantly innovating to provide better products and better services to our clients. We work together, and we each own our part of the process. If that sounds like you… we want you on our team.
Our Employees Make Us Great!
“I was apprehensive before applying for the position. I only had experience working in gift sales. I knew nothing about advertising. EMG put me through paid training and let me watch other sales reps. That was [over] 10 years ago! When a business tells me “working with you is a blessing,” I can’t help but smile every time.”
“When I first started working with Exchange Media Group, the extensive training was the most impressive part. It allows everyone on the team, no matter where we came from, to be the best we can be. As an employee, I love that our customers become our family. We’re local, so we can really make a connection with them.”
“Coming from many years in the corporate world, it felt like everything was about business only–but there is more to it than that. Working at Exchange Media Group was a breath of fresh air. It showed me that business is really about people, the customers, and making their life better. We have a team of talented people who are customer-obsessed and work toward excellence every day.”
Our Principles
Over the past 40 years, we’ve built an environment for businesses and employees to grow. We use five core principles to guide us as a company.
Customer-Obsessed
Always focus on what will make the customer’s life better. The customer being happy comes before profit. We should make money from providing value to our customers. The customer is always right, even if we disagree with them. Mentor customers on solutions to their situations rather than saying we can’t do something. Be a problem solver for our customers. Our customers should feel doing business with us is simple. We need to be obsessed with understanding what our customers’ customers need.
Respect Others
Every individual has experienced life through their own personal lens. Seek first to understand others before being understood. Always show empathy to others. Treat everyone the way they want to be treated. We were all created differently and uniquely. You’ll not always agree with team members on the best path forward. However, when we set a direction, we must work as a team.
Expect Excellence
Expect the highest standards from yourself every day. Hold your teammates accountable for the same discipline. Don’t cut corners with your work. We expect to be the best in the world at what we do. Don’t settle for average. Our products should make a difference in our customers’ lives. You should pay attention to every detail.
Take Ownership
You control your attitude, which controls your destiny. You are responsible for your success. Your success will come through hard work. Always maintain an attitude of gratitude. Focus on where you can make a difference. Be at peace with events outside your control. We accept mistakes will be made. Own them, learn, and move forward.
Continuously Improve
The world is always changing. You need to be continually learning. Strive each day to get better at your job. Go deep on subjects to fully understand them. Be open-minded to other ideas. Always be looking for opportunities to improve yourself and our products. Don’t be afraid to take chances on ideas. Most decisions are reversible. Follow processes and continually refine them. 1% improvement each day equals 37x annual improvement.
Benefits and Perks
All full-time employees are eligible for benefits after their first 90 days and/or upon their 1 year anniversary. A snapshot of some of our current benefits is outlined below.
Holiday and Vacation Time
After 90 days, you will get 7 paid holidays each year and a paid day off for your birthday!
Competitive PTO
You start with 15 days off and can get up to 25 days off a year after 5 years. PTO is accrued.
Insurance
All full time employees are eligible for our medical insurance plan. We pay 60% of the monthly premium.
401(k) Retirement Plan
After your first year, we match 100% of your 3% contribution and 50% of your contribution up to 5%.
Savings Plan
You can save money every week and get 2.6% interest per annum. Maximum account balance of $5,000.
Paid Maternity Leave
We provide 8 weeks of paid maternity leave. Employees of 5+ years receive 12 weeks paid leave.
We are an equal opportunity employer and do not discriminate. We do not like to change benefits or compensation structures, but Exchange Media Group does reserve the right to alter the benefits listed above.
More From Your Future Teammates
What is one thing you like most about your job?
- Z“Flexibility to work from home.”
- Z“Creative freedom and the ability to create content. I get to be creative while also making a difference in the communities we serve.”
- Z“I enjoy helping businesses reach their customers. We really help make connections.”
- Z“I love working with our team — best creative team ever!”
- Z"The relationships/friendships with customers and community"
- Z“My primary goal as a salesperson is to land the sale. I’m in it because I believe the products I sell can improve people’s lives and make a positive difference in helping the companies/businesses be more successful. I love building relationships and meeting new people.”
What is one thing you like most about working at EMG?
- Z“Working as a team to get projects done.”
- Z“Everyone seems to be understanding and we make adjustments as needed. I’ve been able to do a wide variety of things since starting here 2 years ago.”
- Z“We all feel like family. Everyone is always willing to help each other.”
- Z“The vision of our leadership.”
- Z“Our willingness to innovate and pursue new ideas.”
- Z“EMG takes pride in doing our best. The customer really does matter to us.”
- Z“I get excited about the vision of our team for the future. I’m sure other places I’ve worked had plans, goals, and visions for what the future looked like as a company, but it was not shared. I like that the vision is shared with all of us.”
Open Positions
Our team is the cornerstone of our success. As a result, we take our talent acquisition very seriously. When you apply for any position, you’ll be asked to complete a Culture Index Survey. This survey matches your workplace strengths and behaviors to our available positions.
It’s our goal to ensure that every team member is in the right role. This helps our leaders intentionally motivate you to succeed, leverage your strengths to their maximum potential, and keep the whole organization running smoothly.
SEO CONTENT WRITER
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Sales Manager (print products)
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PRINT AD DESIGNER
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Proofreader
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story writer
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PHOTOGRAPHER
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BUSINESS DEVELOPMENT (DIGITAL MEDIA)
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Digital Media Buyer
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website designer
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BUSINESS DEVELOPMENT (TRADITIONAL MEDIA)
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Social Media Manager
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Digital Assistant (Customer Service)
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Sales Manager for Print Products
Are you an experienced sales manager looking for an opportunity to advance your career? This role requires a determined individual that has a track record of growing a sales team. Your past experience needs to be selling products to businesses under $100 million in revenue. Your role will be to lead our current sales team and grow our team into new markets. You need to be able to demonstrate your ability to project future sales and articulate the philosophy you’ll use to grow our team. We work in a fast-paced environment. We are customer-obsessed and believe in continuous improvement. We want to grow as fast as you can find, onboard, and coach new team members to hit sales objectives. You need to have a thirst for knowledge and a desire to learn.
Products
- 12 annual magazines
- 2 monthly magazines
- 4 weekly direct mail shoppers
Responsibilities
Plan and manage all print sales operations
Hire, coach, and manage the print business development team
Develop ongoing sales training
Create sales forecasts
Develop sales process for different publications
Attend events on behalf of the company
Use OKRs across properties to measure results
Advocate team culture
Attend 4 legged calls
Lead training
Utilize company software
Qualifications
5 years of sales experience
Proof of ability to grow in sales
Exceptional ability to communicate with people at all levels
Excellent organizational and time management skills
Outstanding leadership skills
Business Development (Traditional Media)
Responsibilities
Always adhere to the company’s Key Principles https://exchange-inc.com/join-us/
Continuously developing relationships within your market to grow and enhance Good News Magazine’s exposure to the community
Ensure prompt payments are made by your clients and be active in collecting your clients past due balances 97% of receivables should be current (net 30 days)
Generate revenue while meeting and/or exceeding established sales targets KPIs & OKRs (Key Performance Indicators and Objective Key Results)
Identify and solicit new business through prospecting and cold calling; build and maintain a full pipeline of sales prospects
Service and grow relationships in the existing client base
Identify client/agency needs and develop persuasive proposals to meet those needs and opportunities
Regularly deliver creative and effective sales presentations with sample creative examples for prospects
Participate in continual training and development opportunities
Maintain client communication and ensure client satisfaction
Monitor competition to continually find new account leads
Work collaboratively with internal partners to drive revenue and maintain a positive and effective employee environment
Follow all company procedures for preparing orders, resolving billing issues, and submitting regular reports regarding sales, pipeline lists, forecasts, and competitive analysis in your market
Be a positive and contributing member of the community through clubs and organizations within your own community.
Business Development
(Digital Media)
Are you outgoing, smart, socially active, energetic, curious, and articulate? If so, a business development position with us will give you the ability to excel. We believe in creating a culture for you to grow in your job. Your core objective is to mentor prospective and current clients about marketing in order to establish them as a client. You’ll meet with businesses every day to understand their marketing pain points and what they want to achieve. Once you understand their business strategy, you and our team will develop a marketing plan to help them grow. We expect to be the market leader not only through our sales volume but also shown by the results we deliver.
Digital Assistant (Customer Service)
Your core objective as a Digital Account Executive is to provide exceptional customer service to our prospects and clients via phone, email, and virtual meetings. You will do this by selling the most appropriate product to meet the clients’ business needs while keeping accurate records of conversations through the appropriate pipeline stages in our CRM.
Responsibilities
Maintain product expertise through continued education of our digital products and overall marketing industry news.
Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.
Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
Mentor prospective and current customers by answering questions and addressing concerns about purchased products.
Update CRM with new information every time a customer calls.
Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
Follow organization standards to guarantee customers receive exceptional service.
Enter data to process sales and upsell when appropriate in CRM.
Assist management in training and developing customer service representatives.
Keep track of customer conversations in CRM.
Acquire new customers through cold-calling for the advancement of new niches.
Digital Media Buyer
Digital Media Buyer is responsible for research, management, and successful implementation of digital products for our clients. The role requires you to connect digital marketing to all other aspects of our clients’ businesses. You must continually learn digital products and understand their benefits and uses. You’ll answer key questions such as how brands are communicated and experienced through digital interactions, and how digital interactions fit into broader customer experiences. You must combine in-depth knowledge of client business objectives, online strategies, and their competitive landscape. You are responsible for day-to-day research operations and job execution. You serve as support to the Account Management team. You are their technical teammate. Your focus should always be to provide concise and clear feedback to questions from clients and teammates. You must help create a fast-paced environment and be comfortable in making decisions.
Responsibilities
Develop digital strategies
Research and project reach of clients’ digital strategies based on clients’ budgets
E.g. Reach, Impressions, CTR, Cost, etc.
Execute projects on time and on budget
Develop an understanding of online target audience and mindset modes
Customer service and software support expert for our classified ad software
Foster timeline development and metrics to monitor progress, ensuring deadlines are met
Develop strong, trusting relationships between us and vendors
Manage client expectations, bringing issues/concerns to clients’ attention before they become problems, offering potential solutions, and advising of potential delivery delays
Account manager for assigned clients. These will be outside our weekly print footprint.
Provide reporting metrics and analysis to your direct clients
Proactively track and analyze assigned clients’ marketing and media plans
Provide digital solutions including digital advertising, site optimization, promotional ideas, mobile, social media networks, content creation, etc.
Support the sales team from a help desk perspective
Skills/Requirements
Problem-solving
Facebook Certification
Google Adwords Certification
Google Analytics Certification
Search Console
Ability to clearly write detailed briefs for projects
Superior communication skills, both internal and client-facing
Strong relationship management, organizational, and project management skills
Ability to work effectively with a variety of internal teams; graphics, front office, account managers, and business development
Ability to identify opportunities for growth and incremental opportunities with clients
Strong interest in technology and digital marketing
SEO Content Writer
You will plan, analyze, and write content for our client’s websites. You must conduct thorough research on our clients’ industry-related topics. You’ll need to understand both our customers and our customers’ customers. Your responsibilities will extend to identifying and executing opportunities to improve our client’s search rankings.
Responsibilities
Research, write and edit content for our client’s websites
Proofread, edit, and provide feedback on SEO content from other writers on our team
Acquire a clear understanding of SEO best practices, tools, and techniques
Serve as an exemplary writer, consistent with our company’s tone and mission. You should write clean, concise, and well-polished copy.
Stay up-to-date with the latest trends and changes in SEO and major search engines to craft more effective content
Log time correctly for writing projects
Follow all internal processes and workflows
Follow directions correctly on all projects, carefully proofing and reviewing your work before submitting it for customer approval
Maintain a friendly, cordial, and courteous relationship with our subjects, your creative service team members, our sales staff, and our vendors
Seek continuous improvement as a writer for digital content and as a marketer
Print Ad Designer
Our creative services team members work in a fast-paced environment on multiple projects simultaneously. This position relies on candid feedback from other team members to improve and assist in design. You will spend 95% of your time designing ads for our magazines. This includes designing ads for a variety of print publications. Every day you will be challenged to solve visual problems while maintaining a positive and resilient attitude.
Responsibilities
Layout and design attractive ads for our clients
Be proficient in designing using the Adobe Creative Cloud suites
Acquire a clear understanding of best ad design practices and techniques
Serve as an exemplary designer, consistent with our company’s tone and mission
Stay up-to-date with the latest trends and changes in print ad design
Log time correctly for print ad projects
Follow all internal processes and workflows
Follow directions correctly on all projects, carefully proofing and reviewing your work before submitting it for approval
Maintain a friendly, cordial, and courteous relationship with our subjects, your creative service team members, our sales staff, and our vendors
Be open to working on other types of design projects if volume dictates the need
Seek continuous improvement as a designer
Photographer
You’ll plan, arrange, shoot, and edit photography for our magazine publications and turn photos in on or before the given deadline. You’re responsible for contacting the subject, scheduling a time and place for the photography, and completing the photo assignment. You should also determine that if the subject is not available, acquire photos to be submitted from the subject or other relevant contacts to use in the magazine.
Responsibilities
Plan the photography for the stories of the magazines
Acquire photos/submissions when applicable
Obtain information for submitted materials, like the correct spelling of the contributor’s name
Verify that at least 50% of the magazine is photography we took
Arrange photoshoots with subjects, including time and place
Shoot and edit the photography
Submit the photography before the given deadline
Drive to the meeting locations for schools
Work on multiple photo assignments at a time
Communicate with the managing editor and keep them up to date on the photography progress
Maintain a friendly, cordial, and courteous relationship with our subjects, your creative service team members, our sales staff, and our vendors
Seek continuous improvement as a photographer
Obtain names of those we photograph
Website Designer
Our creative services team members work in a fast-paced environment on multiple projects at a time. The team relies on candid feedback from other team members to improve and assist in design. You will spend 90% of your time on website and email design projects. This includes designing sites on a variety of platforms. Every day you will be challenged to solve visual problems while maintaining a positive and resilient attitude.
Story Writer
You’ll write and edit stories/articles as assigned and turn them in on or before the given deadline. You’re responsible for contacting the subject, conducting a phone or in-person interview, and writing the story for our in-house magazines. When stated, you’ll be responsible for asking for photos from the subject. After writing, you’ll edit the article to AP style and format with our in-house formatting.
Responsibilities
Contact subjects and conduct phone or in-person interview
Proofread and copy-edit your articles
Submit articles by a given deadline
Match our company’s format with the AP style
You should write clean, concise, and well-polished stories
Log time correctly for writing projects
Follow all internal processes and workflows
Follow directions correctly on all projects, carefully proofing and reviewing your work before submitting it
Work on multiple stories at a time
Communicate with the managing editor and keep them up to date on article progress
Maintain a friendly, cordial, and courteous relationship with our subjects, your creative service team members, our sales staff, and our vendors
Seek continuous improvement as a writer and as a storyteller
You’re expected to work 40 hours a week and expected to complete 18 to 20 stories a month
Proofreader
You’ll edit stories/articles as assigned and turn them in on or before the given deadline. You’re responsible for editing in AP style with our in-house formatting and submitting the stories to the managing editor. You will also proofread the magazine after it’s completed before going to press.
Responsibilities
Proofread and copy-edit articles/stories
Submit articles by a given deadline
Match our company’s format with the AP style
You should edit with clean, concise, and well-polished accuracy
Log time correctly for writing projects
Follow all internal processes and workflows
Follow directions correctly on all projects, carefully proofing and reviewing your work before submitting it
Edit multiple stories as they become available
Communicate with the managing editor and keep them up to date on the article’s progress and other issues
Maintain a friendly, cordial, and courteous relationship with our subjects, your creative service team members, our sales staff, and our vendors
Seek continuous improvement as a proofreader and as a storyteller
You’re expected to work 40 hours a week
Social Media Manager
The Social Media Community Manager is to develop and execute well-defined social media strategies and plans to increase brand engagement, brand awareness, website traffic, and social ROI for our brands and clients. You’ll be responsible for evaluating, organizing, managing, and contributing to all social media channels. You’ll make sure brand personas are reflected through their social media voice. This is a highly creative opportunity, and you’ll work closely with agency designers, photographers, and video staff to create high-quality, engaging content.
Responsibilities
You should write clean, concise, and well-polished posts with proofreading and copy editing
Log time correctly for projects and follow all internal processes and workflows
Follow directions correctly on all projects, carefully proofing and reviewing your work before submitting it
Work on multiple projects at a time
Communicate with the managing editor and keep them up to date on the progress
Maintain a friendly, cordial, and courteous relationship with our subjects, your creative service team members, our sales staff, and our vendors
Seek continuous improvement as a digital marketer
You’re expected to work 40 hours a week
Grow engagement for our and our client’s social media channels
Develop social media strategies to create brand advocates for our clients
Create, maintain and execute a social media calendar and posting schedule
Organize Good News events
Identify and use social listing tools to monitor and participate in industry-related online conversations across multiple channels